If you are comprehensively insured our surveyor will inspect your damaged vehicle at an approved repairer of your choice. Subject to submission of all the requested documentation and policy excess, repairs will be authorised by our offices following surveyor’s approval of costs. Parts will also be ordered directly by our offices.
For us to handle your claim and pay the repair bills of your damaged vehicle you need to pay the applicable policy excess. However, if it is decided that you are not to blame we will eventually refund your excess when we recover our claim outlay from the party to blame.