Motor Claims - FAQs

• If the accident is a front to rear collision please complete the front to rear form making sure that you keep a copy of the completed and signed form.
• If in the accident someone is hurt or injured please call the police authorities and an ambulance, if necessary.
• For other type of collisions please inform immediately the local wardens on 21320202.

You can call at our offices or at your tied insurance intermediary to collect your front to rear form and keep it handy in your vehicle.

Responsibility for the accident is decided by our offices. Please do not admit liability at the scene of accident.

If you are comprehensively insured our surveyor will inspect your damaged vehicle at an approved repairer of your choice. Subject to submission of all the requested documentation and policy excess, repairs will be authorised by our offices following surveyor’s approval of costs. Parts will also be ordered directly by our offices.

For us to handle your claim and pay the repair bills of your damaged vehicle you need to pay the applicable policy excess. However, if it is decided that you are not to blame we will eventually refund your excess when we recover our claim outlay from the party to blame.

In that case please notify our offices immediately and copy us with same letter. Do not reply or acknowledge this letter.