MAPFRE Middlesea plc is committed to provide its clients with the highest level of service in a professional and helpful manner. We recognize however that a client may not be satisfied with the level of service provided. To deal with this we have a complaints procedure. For the sake of clarification a complaint is broadly defined as being a written expression of dissatisfaction with services that we provide or actions we have taken that require a response. We distinguish complaints from queries. Queries are challenges to specific decisions in specific circumstances.
We will deal with your complaint
We do not look at complaints as unwanted. In fact, they may help us to see where our services or procedures may be improved. So do let us know when you feel we have made a mistake or done something which you find unsatisfactory. Even if you do not think your particular concern amounts to a complaint we would still like to know about it. You will help us improve our service further.
Data Protection Any personal information that you communicate to us will be kept in our records and processed in accordance to the Data Protection Act 2001
Managers and Services
Mr. Felipe Navarro is the President and Chief Executive Officer of the MAPFRE Middlesea Group.
Mr. Keith Mallia Milanes is the Assistant General Manager-Underwriting of MAPFRE Middlesea.
Mr. Juan Siracusa is the Chief Officer in charge of Claims
Mrs. Daphne Sims Dodebier is the Complaints Officer
We have a general online contact form that lets you send a message to us online and we try to reply to that message as soon as possible. if you are enquiring about a particular policy, please include the policy number.