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Main Duties:
 
  1. Leading a team responsible for supporting and maintaining our various core and non-core business IT solutions in use by our Regional Offices, our back office personnel and our extensive extended network across Malta. 
  2. Co-ordinate and manage our agreed Service Level Agreements with various Partners. 
  3. Liaise with our Corporate Technology Division in Madrid for deliveries related to the Core Systems
  4. Manage all Change Requests to ensure any activity on our Production systems is properly maintained 
  5. Co-ordinate with our Service Desk to manage and resolve all raised tickets to the required Service Level Agreements
  6. Ensure that Support and Maintenance budgets are monitored and controlled throughout the year
  7. To maintain and improve all customer relations    
 
This role demands a customer focused individual that has proven experience and skills in Change Management, IT implementation services, customer care and overall generic IT skills. Required skills in Business Analysis, Incident Handling, Problem Solving Techniques, MS SQL, Report Writing and people management experience is expected.  Excellent command of both spoken and written English is a must. 
 
Product management experience will be considered as an advantage.  
 
Previous Professional Experience: 
 
Preference will be given to candidates with prior experience in health claims or underwriting or have a medical career background. Kindly send CV to hrmalta@middlesea.com by not later than 1st December 2020

Duties and responsibilities: 
 
Main tasks: 
 
  • Provide advice on making a claim and the processes involved
  • Process new insurance claims notifications
  • Collect accurate information and documents to proceed with a claim
  • Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
  • Guide policyholders on how to proceed with the claim
  • Identify reasons why full payment may not be made
  • Explain to policyholders when their claim is not covered
  • Ensure fair settlement of a valid claim
  • Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • Handle any complaints associated with a claim
  • Adhere to legal requirements, industry regulations and customer quality standards set by the company.
 
Education, Qualification & Certification:
 
  • Minimum of secondary level of education
  • Preferably in hold of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future
 
Technical Knowledge & Skills:
 
  • Excellent interpersonal and customer service skills
  • Negotiation, questioning and decision-making skills
  • Communication skills and confidence when dealing with people, often in difficult circumstances
  • Active listening skills
  • The ability to work well under pressure
  • Commercial acumen
  • The ability to think strategically
  • Initiative and the ability to adapt quickly to different situations
  • Good numeracy and literacy
  • Discernment and the ability to assess a situation objectively
  • Attention to detail and sound report-writing skills.
  • Knowledge and experience of the insurance industry (minimum 3 years’ experience) in the areas related to personal lines products
  • Sound knowledge of Insurance principles
  • Strong IT skills – Word, Excel, PowerPoint
  • Energetic, positive and outgoing 
 
Language:
Excellent verbal and written communication skills in Maltese and English
 
 
Previous Professional Experience: 
 
Preference will be given to candidates with prior experience in health claims or underwriting or have a medical career background. Kindly send CV to hrmalta@middlesea.com by not later than 4th December 2020

Duties and responsibilities:  
 
Main tasks:  
 
1) To take incoming calls from internal and external clients including intermediaries 
2) Dealing with personal lines claim enquiries, with a main focus on travel related products  
3) Opening and registration of new claims on internal systems 
4) Handling of claims which entails initial registration of claims, appoint assessor, read assessors report; make decision on claim up to payment of claim within authority limit vested in the role. 
5) Updating of claim reserves 
6) Making sure any claims are handled in a timely manner 
7) Liaising with internal and external clients including intermediaries 
 
 
Education, Qualification & Certification: 
 
Minimum of secondary level of education, preferably in hold of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future 
 
 
Technical Knowledge & Skills: 
 
 
1) Knowledge and experience of the insurance industry (minimum 3 years’ experience) in the areas related to personal lines products 
2) Sound knowledge of Insurance principles 
3) Strong IT skills – Word, Excel, PowerPoint 
4) Ability to monitor quality control 
5) Client relationship skills 
6) Ability to influence and negotiate 
7) Ready to work under pressure with minimum supervision  
8) Energetic, positive and outgoing  
 
 
Language: 
 
Excellent verbal and written communication skills in Maltese and English 
 
 
Previous professional experience:  
 
Work experience related to Personal Lines Claims would be considered an asset
 
Applicants are kindly requested to send an updated CV by sending an email to hrmalta@middlesea.com by not later than 4th December, 2020
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