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Career Opportunities

Career Opportunities
Senior Executive - Business Management, Digital Business and E-Commerce

MAIN TASKS:

•    Detect needs of commercial campaigns and propose their implementation to achieve the commercial objectives of the Company
•    Collaborate with the Strategic Plan and especially in the development of the strategic campaigns of its scope, serving as support to the Chief Officer in the implementation and development of standards and procedures for compliance.
•    Generating leads and carrying out the commercial monitoring of the direct offices, analyzing information and proposing improvement actions.
•    Developing new digital sales channels and driving business growth by converting traditional business leads to digital ones using the potential of modern online technologies and data
•    Maintain up-to-date, specific and/or specialist knowledge about the technical procedures, regulations, standards, etc. within their responsibility, by attending training sessions and monitoring the main quality indicators.

REQUIREMENTS:

•    Minimum of 5 years working in an Insurance Sales/Business Development environment;
•    Possess strong IT skills and preferably with a strong understanding of  Digital Platforms
•    Possess good communication skills (verbal and written), be able to perform under pressure and be an excellent decision maker with the ability to deal with and solve problems analytically
•    Have strong organisational and time management skills, is able to prioritise across different tasks and meet deadlines as per business objectives;
•    The position calls for an assertive, proactive,  innovative person with strong interpersonal skills.
•    Preference will be given to applicants who attained a CII qualification or who are in an advanced progress towards achieving such qualification.
•    Preference will be given to applicants who have a good knowledge of IT
•    Knowledge of Operational Systems at MMS  will be considered an asset;

LANGUAGE:

English:    Level: Excellent
Spanish:    Level: any level is considered an asset

Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com.


Customer Contact Centre Agent           

Middlesea Assist Ltd. is currently in the process of recruiting Customer Service Agents (reduced hours Mon – Fri 09:00 – 14:00) to join their Customer Contact Centre.
This challenging yet rewarding role entails handling customer enquiries, requests and concerns, providing information and solutions to our client's insurance queries.

Main Tasks:


• Provide first line customer support;
• Handling incoming calls and emails with quality and efficiency;
• Working closely with other internal departments resolving customer queries;
• Preparing forms and other documentation to be sent to clients;
The ideal candidates should:
• Speak and write fluent Maltese and English;
• Be computer literate and familiar with Microsoft Office application;
• Be an excellent team player;
• Have problem solving skills and a strong customer-oriented attitude;
• Possess telephone etiquette, communication and organisational skills;
• Experience in the following sectors is considered an asset: Insurance, Call-Centre, Customer Care, Assistance services.

Successful candidates will be given full training and support.

To express your interest, please send a CV accompanied by an application letter to sandym@middlesea.com by not later than Monday 19th February, 2018.


Business Analyst                                         
 
MAIN TASKS:

    Resolve clients' technical questions or problems over the telephone, email and / or chat in the areas of system configurations / setup, product functionality and bugs / enhancements
    Providing support through procedural documentation and relevant reports
    Supporting the roll-out of new products and or applications;
    Escalate support issues to our product development team and co-ordinate such issues until they are solved
    Keep customers informed on how and when problems are resolved
    Prioritizing and managing many open cases at one time;
    Rapidly establishing a good working relationship with customers and other professionals;
    Follow-up and closing open tickets in a timely manner;
    Following company processes and procedures for support


REQUIRED SKILLS:

 
    Must have good logical, analytical and problem solving skills
    Must have good customer interaction etiquette and be able to manage customers well under pressure
    Be a quick learner and self-starter
    Being pro-active and with a customer first mind-set.

 

LANGUAGE:

Maltese :    Level : Excellent
English :     Level : Excellent
Spanish :    Level : Any level is considered an asset

 

Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com by not later than 23rd February, 2018.



Accountant                                             

MAIN TASKS:

    Processing of non-technical and technical information in accounting system;
    Assisting in the preparation of management accounts on a monthly basis;
    Assisting in the preparation of regulatory returns before submission;
    Assisting in the testing of the new technical system;
    Liaising with other internal departments and responding to ad-hoc queries.


QUALIFICATIONS AND SKILLS:

·          Fully qualified accountant;
·          Good knowledge of Microsoft applications;
·          Strong verbal and written communication;
·          Proactive, flexible and be able to work on an independent basis;
·          Preference will be given to applicants with previous experience in such posts.
 

LANGUAGE:

Maltese :    Level : Excellent
English :     Level : Excellent
Spanish :    Level : any level is considered an asset

 

Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com by not later than 28th February, 2018.




Accounts Clerk                                                            

 
MAIN TASKS:

·         Receipting;
·         Allocation of debtors;
·         Allocation of control accounts;
·         Other administrative accounting duties.
 

REQUIREMENTS:

·         O level or A level standard/AAT qualification;
·         Good knowledge of Microsoft applications;
·         Strong verbal and written communication;
·         Proactive, flexible and be able to work on an independent basis;
·         Preference will be given to applicants with previous experience in such posts.

LANGUAGE:

Maltese:     Level: Excellent
English:      Level: Excellent
Spanish:     Level: any level is considered an asset

 

Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com by not later than 28th February

 




Sales and Customer Executive                                                          
 

MAIN TASKS:

·         Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
·         Delivery of a high quality service and in a timely manner  to Tii’s and direct clients;
·         Technical analysis of commercial and personal line Proposals coming from Tii’s and direct clients;
·         Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
·         Support and servicing of Direct and Tii business existing business;
·         General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.
 

REQUIREMENTS:

·         Minimum of 3 to 4 years working in an insurance technical environment;
·         Knowledge of Operational Systems at MMS (Insight/TW/SIRA);
·         Knowledge of Microsoft Office Tools/Applications;
·         Negotiation Skills;
·         Strong Communication Skills – verbal and written;
·         Strong Analytical Skills;
·         Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
·         Ability to work independently with minimal guidance and part of a team.

 

LANGUAGE:

Maltese:     Level: Excellent
English:      Level: Excellent
Spanish:     Level: any level is considered an asset

 

Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com by not later than 28th February, 2018.




Senior Sales & Customer Executive 

                     

Main Tasks

·         Delivery of high quality support service to Brokers;
·         Underwriting and rating of business proposals including preparation and issuing of quotations;
·         Drafting and issuing of policy documentation;
·         Working in a team to reach departmental goals on Commercial Lines business;
·         Support and servicing of existing business;
·         Assist Head of Unit with any work as required.

 

Competencies

·         Oral and written communication
·         Problem solving and decision making
·         Negotiation skills
·         Initiative
·         Analysis and interpretation
·         Teamwork
·         Adaptability
·         Interpersonal effectiveness
·         Computer skills (Microsoft Applications etc)
·         Operational systems at MAPFRE Middlesea (Tronweb / SIRA / Insight / Insfocus)

 

Education, Qualification & Certification

 

·           5 years’ experience in the insurance industry required. Preference will be given to applicants with experience in commercial & industrial underwriting;
·           Minimum of secondary level of education;
·           Preference will be given to applicants with MCAST Advanced Diploma in Insurance, CII qualification, University Degree or higher

 

Language

 

·           Maltese                 Level: Excellent
·           English                  Level: Excellent
·           Spanish                 Level: Considered an asset

 

Those interested can forward their CV to hr@middlesea.com by not later than 28th February 2018.

 

Information Systems Security Engineer


Basis: Full time
Closing date: 18th February 2018
Job Details:


MAIN TASKS:

•    Consult business sponsors, IT peers, and Security management to assure application of security principles and mitigation of risk associated with new and existing technologies operating platforms and application systems;
•    Design, develop, and implement security architectures that meet business requirements in alignment with corporate guidelines, balancing security, cost, and user experience;
•    Conduct risk assessments and recommend appropriate action;
•    Assist in defining security related technical requirements necessary for compliance with regulation such as the New General Data Protection Regulations;
•    Assist in implementation of information systems security strategy, policy, processes and technologies;
•    Gather, organize and present metrics and indicators on Information Systems Security risks.


Competencies


Education: A B.Sc. degree in Computer Studies or equivalent; Advanced degree and/or additional education and training beyond a bachelor would be an asset.
Experience: A minimum of 4 years’ experience in Information Technology is required, with at least 2 years’ of which in direct responsibility for information security architecture, design, development, implementation, and administration in private or public sectors. Alternatively an equal number of years’ experience in a consultancy or advisory role within the field of information technology and / or information systems security.
Knowledge: Advanced knowledge of practices within the field.  Integrates and evaluates new advancements in industry, concepts, techniques and standards to contribute to successful business results. Considered an expert in the field within the organization.
Decision Making: Makes complex decisions interpreting company policy, for which there are no set procedures.  Decisions influence success for projects of significant impact importance, client relationships, expenses and or ability to meet organizational objectives.
Supervision Received: Work to be performed with minimum supervision and direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Leadership: Plans, allocates the activities of project teams. Provides training and guidance to less experienced staff.
Problem Solving /Operations/Direct Work Involvement: Develops solutions to complex problems which require the regular use of innovation. Ensures that solutions are effective in meeting organizational objectives. Questions problem definition to address underlying issues.
Client Contacts: Manages internal and external relationships. Represents organization as prime contact for projects and other necessary communications. Interaction may include senior internal and external personnel on significant matters often requiring complex coordination between organizations. Communication involves persuasion and negotiation skills, as applicable. Seeks ways of improving client service.
CISSP, CISM or equivalent information security certification highly desired.

Advanced expertise in three or more of the following and working knowledge of at least six areas:

-     Risk Management;
-     Access control systems and methodology;
-     Identity management and authentication systems;
-     Directory services design;
-     Application security and systems development life cycle;
-     Encryption technologies;
-     Data and systems integrity controls;
-     Network and Internet Security;
-     Audit and event management;
-     Business continuity, availability and disaster recovery;
-     Operational security controls;
-     Vulnerability Analysis;
-     Secure coding practices/Code review;
-     Experience with security analysis tools and techniques (commercial and/or open source);
-     Technical experience in design and troubleshooting Internet services including, but not limited to,  DNS, LDAP, FTP, HTTP and Web services, SMTP and POP     protocols;
-     Knowledge of security and privacy related regulation (e.g. GDPR).

Demonstrated Technical Knowledge:

-     TCP/IP Communications, Networking, DNS;
-     Microsoft Windows—Server & Desktop;
-     Linux/UNIX;
-     Design, analysis, construction, and problem-solving;
-     BCP;
-     Oracle or other SQL database;
-     Insurance industry;
-     Project Management.


Demonstrated Communications and Business Skills:

-     Policy, Procedure and Standards Development;
-     Business proposal writing;
-     Written and oral presentation skills;
-     Excellent interpersonal, consultative, coaching, communication, and negotiation skills.

Functional Performance:

-     Ability to work independently in a self-directed manner and collaboratively as a team leader or member; ability to create and implement detailed action plans;
-     Ability to understand legal and regulatory requirements and business drivers and priorities, and integrate these requirements into overall security design;
-     Ability to manage and prioritize complex, changing workloads in a challenging technical environment;
-     Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans;
-     Demonstrated flexibility and capacity for creative thinking.


LANGUAGE:

Maltese:    Level: Excellent
English:     Level: Excellent
Spanish:    Level: any level is considered an asset

To apply: Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com.



Information Systems Security Technician


Basis: Full time
Closing date: 18th February 2018
Job Details:
 
The scope of the position includes all MAPFRE Entities in Malta that is, MAPFRE Middlesea Plc, MAPFRE MSV Life Plc and Middlesea Assist Ltd.

MAIN TASKS:

•    Participate in the development and implementation of security architectures that meet business requirements in alignment with corporate guidelines, balancing security, cost, and user experience;
•    Deploy and operate security related controls and solutions as required by Security management and Corporate guidelines;
•    Assist in conducting risk assessments from an ISS perspective;
•    Assist in defining security related technical requirements necessary for compliance with regulation such as GDPR;
•    Define, implement and operate the processes and solutions related to User Management;
•    Gather and organize metrics and indicators on ISS risks;
•    Manage and monitor security events and collaborate in the response.


REQUIREMENTS:

Education: A B.Sc. degree in Computer Studies or equivalent; Advanced degree and/or additional education and training beyond a bachelor would be an asset.
Experience:  A minimum of 2 years’ experience in Information Technology is required.   Any experience in information security architecture, design, development, implementation, and administration in private or public sectors would be considered an asset. Alternatively, consultancy or advisory experience within the field of information security.
Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.
Decision Making: Makes decisions using broad management skills. Applies guidelines and procedures that leave considerable room for discretion and interpretation. Decisions directly influence project, client relationships and or expenditures. Additionally, decisions exert some influence on organization's long range goals and objectives. Participates in determining objectives of assignments.
Supervision Received: Self-motivated work under general supervision. Work is reviewed for overall adequacy in meeting objectives.
Problem Solving /Operations/Direct Work Involvement: Develops solutions to a variety of problems, typically technical in nature, of moderate scope and complexity. Refers to and interprets policies and practices for guidance.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below upper management levels.

ADDITIONAL SKILLS AND ABILITIES:

SSCP, CISA or equivalent information security certification highly desired.

Advanced expertise in three or more of the following and working knowledge of at least six areas:

-    Risk Management concepts;
-     Access control systems and methodology;
-     Identity management and authentication systems;
-     Directory services design;
-     Experience implementing and/or managing security systems such as firewalls,     IDS/IPS, content filtering, antivirus, encryption, etc.;
-     Application security and systems development life cycle;
-     Encryption technologies;
-     Data and systems integrity controls;
-     Network and Internet Security;
-     Audit and event management;
-     Business continuity, availability and disaster recovery;
-     Operational security controls;
-     Vulnerability Analysis;
-     Secure coding practices/Code review;
-     Experience with security analysis tools and techniques (commercial and/or open source);
-     Technical experience in design and troubleshooting Internet services including, but not limited to, DNS, LDAP, FTP, HTTP and Web services, SMTP and POP protocols;
-     Knowledge of security and privacy related regulation (e.g. GDPR).

Demonstrated Technical Knowledge:

-    TCP/IP Communications, Networking, DNS;
-    Microsoft Windows—Server & Desktop;
-    Linux/UNIX;
-    Design, analysis, construction, and problem-solving;
-    BCP;
-    Oracle or other SQL database;
-    Insurance industry.

Demonstrated Communications and Business Skills:

-    Written and oral presentation skills;
-    Teamwork;
-    Excellent interpersonal, consultative, coaching, communication, and negotiation skills;  
-    Adherence to high standards of ethics and personal integrity, initiative, and respect for others.


Functional Performance:

-    Ability to manage and prioritize complex, changing workloads in a challenging technical   environment;
-    Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans;
-    Demonstrated flexibility and capacity for creative thinking.


LANGUAGE:

Maltese:    Level: Excellent
English:    Level: Excellent
Spanish:    Level: any level is considered an asset

Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com.



Issuing Assistant


Basis: Full time
Closing date: 18th February 2018
Job Details:


MAIN TASKS:

•    Drafting and issuing of policy documentation;
•    Processing of endorsements, declarations and cancellations;
•    Assist the Issuing Team with the renewal process;
•    Assist Supervisor / Head of Unit with any work as required.



Competencies:
 
•    Oral and written communication
•    Problem solving and decision making
•    Initiative
•    Analysis and interpretation
•    Teamwork
•    Adaptability
•    Interpersonal effectiveness
•    Computer skills (Microsoft Applications etc)


LANGUAGE:
•    Maltese : Level : Excellent
•    English : Level : Excellent
•    Spanish : Level : (considered an asset)


PREVIOUS PROFESSIONAL EXPERIENCE:

Preference will be given to applicants who have at least two to three years’ experience in a similar position within an insurance company, agency or broker. Good progress towards achieving insurance qualifications.
Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com
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