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Career Opportunities

Career Opportunities

Claims Handler (Travel Claims)

Duties and responsibilities:

Main Tasks :

1.    Registration and Opening of new claims in company’s core system, Insight
2.    Technical analysis of claim loss/incident and deciding on policy liability up to claim settling authority limit commensurate to the level of seniority
3.    Support and servicing of clients, brokers and intermediaries
4.    Negotiate claim settlements with clients
5.    Processing of claim payments and recoveries
6.    Delivery of a high quality service to clients and intermediaries

Education, Qualification & Certification :

1.    Minimum of ‘A’ level of education
2.    Preference will be given to candidates undergoing CII certification or University Degree

Technical Knowledge & Skills

1.    Technical knowledge of Travel Claims will be considered an asset
2.    Written, spoken and good communication skills in Maltese and English
3.    Conversant with Microsoft Office
4.    Negotiation, communication and time management skills
5.    Ready to work under pressure with minimum supervision
6.    Energetic, positive and outgoing

Language :

1.    Maltese :       Level : Excellent         
2.    English :        Level : Excellent
3.    Spanish :       Level : (considered an asset)

Previous Professional Experience :

1.        Preference will be given to candidates with prior experience in travel claims


Those interested can forward their CV to hr@middlesea.com by not later than 19th June, 2018.


Underwriter


Main Tasks:

•    Delivery of a high quality support service, mostly on motor & personal lines requests, to our commercial network;
•    Portfolio technical analyses;
•    Underwriting and rating of business proposals including preparation and issuing of quotations;
•    Securing the necessary reinsurance arrangements on particular risks;
•    Handling other duties and special projects as may be required.

Competencies:

•    Oral and written communication
•    Problem solving and decision making
•    Initiative
•    Analysis and interpretation
•    Teamwork
•    Adaptability
•    Interpersonal effectiveness
•    Computer skills (Microsoft Applications etc)

Qualifications And Skills:

•    Minimum of secondary level of education;
•    Preference will be given to applicants with MCAST Advanced Diploma in Insurance, CII qualification, University Degree or higher;
•    Experience in an insurance technical environment is considered as an asset.

Language:

Maltese  :     Level : Excellent
English   :     Level : Excellent
Spanish  :     Level : Any level is considered an asset

Those interested can forward their CV to hr@middlesea.com by not later than 15th May, 2018.


Sales & Customer Executive



Main Tasks:

•    Administration of all the processes mostly at back office: policy issuing, renewals, MTAs, premium collections, claims notification…
•    Chasing of prospective clients and renewals.
•    Delivery of a high quality service to customers and Tied Intermediaries.
•    Uncovering customers’ needs and active offer of all MAPFRE Middlesea products and services. Direct sales

Education, qualification & certification

•    Preference shall be given to those with an insurance qualification and/or relevant experience.

Technical knowledge

•    Operational Systems at MMS(Insight-TW)
•    Confident enough with Motor,  Personal Lines and Health 

Language

o    English                   Level:     Excellent
o    Maltese                  Level:     Excellent
o    Spanish:                Level:     (Considered an asset)

Previous professional experience

•    Any previous experience in a similar role will  be considered as an asset
 
We encourage anyone who is interested to forward their CV to hr@middlesea.com by not later than Friday 12th June 2018.



Issuing Assistant



Main Tasks:

·         Drafting and issuing of policy documentation;

·         Processing of endorsements, declarations, amendments and cancellations;

·         Assist the Issuing Team with the renewal process;

·         Assist Supervisor / Head of Unit with any work as required.

 

Competencies:


·         Oral and written communication

·         Problem solving and decision making

·         Initiative

·         Analysis and interpretation

·         Teamwork

·         Adaptability

·         Interpersonal effectiveness

·         Computer skills (Microsoft Applications etc..)

 

QUALIFICATIONS AND SKILLS:

·           Minimum of secondary level of education;

·           Preference will be given to applicants with MCAST Advanced Diploma in Insurance, CII qualification, University Degree or higher.

 

Language

 

·           Maltese                 Level: Excellent

·           English                 Level: Excellent

·           Spanish                 Level: Considered an asset

 

Those interested can forward their CV to hr@middlesea.com by not later than 28th May 2018



Underwriter - Commercial, Motor & Personal Lines Unit


MAIN TASKS:

•    Delivery of a high quality support service to all Commercial teams
•    Technical analyses, underwriting and rating of business proposals including preparation and issuing of quotations
•    Drafting and issuing of policy documentation, as required
•    Securing the necessary reinsurance arrangements
•    Other duties as may be required

Competencies

•    Oral and written communication
•    Problem solving and decision making
•    Initiative
•    Analysis and interpretation
•    Teamwork
•    Adaptability
•    Interpersonal effectiveness
•    Computer skills (Microsoft Applications etc)

QUALIFICATIONS AND SKILLS:

•    Minimum of secondary level of education;
•    Preference will be given to applicants with MCAST Advanced Diploma in Insurance, CII qualification, University Degree or higher;
•    Experience in an insurance technical environment is considered as an asset.

LANGUAGE:
 
Maltese :    Level : Excellent
English :    Level : Excellent
Spanish :    Level : Any level is considered an asset

Those interested can forward their CV to hr@middlesea.com by not later than 23rd May 2018.


Senior Executive - Business Management, Digital Business and E-Commerce

MAIN TASKS:

•    Detect needs of commercial campaigns and propose their implementation to achieve the commercial objectives of the Company
•    Collaborate with the Strategic Plan and especially in the development of the strategic campaigns of its scope, serving as support to the Chief Officer in the implementation and development of standards and procedures for compliance.
•    Generating leads and carrying out the commercial monitoring of the direct offices, analyzing information and proposing improvement actions.
•    Developing new digital sales channels and driving business growth by converting traditional business leads to digital ones using the potential of modern online technologies and data
•    Maintain up-to-date, specific and/or specialist knowledge about the technical procedures, regulations, standards, etc. within their responsibility, by attending training sessions and monitoring the main quality indicators.

REQUIREMENTS:

•    Minimum of 5 years working in an Insurance Sales/Business Development environment;
•    Possess strong IT skills and preferably with a strong understanding of  Digital Platforms
•    Possess good communication skills (verbal and written), be able to perform under pressure and be an excellent decision maker with the ability to deal with and solve problems analytically
•    Have strong organisational and time management skills, is able to prioritise across different tasks and meet deadlines as per business objectives;
•    The position calls for an assertive, proactive,  innovative person with strong interpersonal skills.
•    Preference will be given to applicants who attained a CII qualification or who are in an advanced progress towards achieving such qualification.
•    Preference will be given to applicants who have a good knowledge of IT
•    Knowledge of Operational Systems at MMS  will be considered an asset;

LANGUAGE:

English:    Level: Excellent
Spanish:    Level: any level is considered an asset

Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com


Deadline is till the 25th May 2018



Business Analyst                                         
 
MAIN TASKS:

    Resolve clients' technical questions or problems over the telephone, email and / or chat in the areas of system configurations / setup, product functionality and bugs / enhancements
    Providing support through procedural documentation and relevant reports
    Supporting the roll-out of new products and or applications;
    Escalate support issues to our product development team and co-ordinate such issues until they are solved
    Keep customers informed on how and when problems are resolved
    Prioritizing and managing many open cases at one time;
    Rapidly establishing a good working relationship with customers and other professionals;
    Follow-up and closing open tickets in a timely manner;
    Following company processes and procedures for support


REQUIRED SKILLS:

 
    Must have good logical, analytical and problem solving skills
    Must have good customer interaction etiquette and be able to manage customers well under pressure
    Be a quick learner and self-starter
    Being pro-active and with a customer first mind-set.

 

LANGUAGE:

Maltese :    Level : Excellent
English :     Level : Excellent
Spanish :    Level : Any level is considered an asset

 

Applicants are kindly requested to send an updated CV to HR Department on hr@middlesea.com

Deadline is till the 25th May 2018

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