Career Opportunities

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Careers

MAPFRE MIDDLESEA

Accounts Clerk

Main Tasks:

Performing day-to-day payments.
Performing cash reconciliations.
Assisting in transaction allocations.
Assisting in other administrative work

Education, Qualification & Certification:

O level or A level standard qualification;
Good knowledge of Microsoft applications;
Strong verbal and written communication;
Proactive, flexible and be able to work on an independent basis;
Preference will be given to applicants with previous experience in such posts.

Language

Maltese Level: Excellent
English Level: Excellent
Spanish Level: Considered an asset

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Accounts Executive

Main Tasks:

Assisting with the preparation of management accounts other financial reports, as required
Assisting with financial and statutory reporting
Liaising with external auditors, to assist with the smooth execution of annual audits
Liaising with and handling finance queries from internal teams, professional advisors and third parties, as required
Updating, monitoring and reviewing of book-keeping transactions.
Carrying out general ledger entries and
Processing of payments
Any other duties for the smooth running of the department

Education, Qualification & Certification:

Knowledge of insurance or having audit background will be considered an asset.
In the process of attaining the ACCA qualification and/or 3years previous experience in a similar role.
Good knowledge of excel and basic accounting principles.

Language

Maltese Level: Excellent
English Level: Excellent
Spanish Level: Considered an asset

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Health Claims Handler

Main Tasks:

Processing of medical claims – verifying, approving and issuing payments
Technical analysis of a claim and determination of liability
Negotiate claim settlements with clients
Support and servicing of clients, brokers and intermediaries
Liaising with the medical profession, clinics, private hospitals and the like
Delivery of a high quality service to clients and intermediaries

Education, Qualification & Certification:

Minimum of ‘A’ level of education
Preference will be given to candidates in hold of CII certification and/or University Degree and/or or have a medical career background

Technical Knowledge & Skills:

Technical expertise obtained by experience in health insurance, or have a medical career background of a minimum of 3 years.
Written, spoken and good communication skills in Maltese and English
Conversant with Microsoft Office
Negotiation, communication and time management skills
Ready to work under pressure with minimum supervision
Energetic, positive and outgoing

Language

Maltese Level: Excellent
English Level: Excellent
Spanish Level: Considered an asset

Previous Professional Experience:

Preference will be given to candidates with prior experience in

Health insurance claims OR
Health insurance underwriting OR
A medical career background of a minimum of 3 years

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Quality Control

Main Tasks:

To oversee the quality of service provided in Operations and implement controls to improve service levels

Responsibilities:

Oversee internal controls and claims reviews for all types of claims
Assist in maintaining a Transactional NPS process and work towards the improvement of the overall NPS score across all operations areas
Implement and monitor anti-fraud measures both internally and externally
Support in the reporting on Operations functions for Corporate
Partner with the Processes team to enhance procedures and automations.
Track and oversee Provider’s performance to ensure they meet KPIs.
Assist when needed the cost control department with payments of claims and parts ordering functions.

Requisites:

Previous experience in processing insurance claims
Familiarity with insurance policy coverage and regulations
Strong attention to detail and accuracy in claims documentation
The person selected for this role will need to present strong analytical skills

Language

Maltese Level: Excellent
English Level: Excellent
Spanish Level: Considered an asset

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales and Customer Representative - Floriana Regional Office

MAIN TASKS:

Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
Delivery of a high quality service and in a timely manner to direct clients;
Technical analysis of commercial and personal line Proposals from direct and TII clients;
Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
Support and servicing of Direct existing business;
General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

REQUIREMENTS:

Minimum of 2 to 3 years working in an insurance technical environment;
Knowledge of Microsoft Office Tools/Applications;
Negotiation Skills;
Strong Communication Skills – verbal and written;
Strong Analytical Skills;
Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
Ability to work independently with minimal guidance and part of a team.
Team Player

LANGUAGE:

Maltese: Level: Excellent

English: Level: Excellent

Spanish: Level: any level is considered an asset

BENEFITS:

Flexible working hours
Gym in Premises
Birthday Leave
Health Insurance
Life Insurance
Canteen Allowance
Transport Allowance
Longer Maternity / Paternal leave
Returning mothers Benefit
Children Sick Leave
Pension Plan Incentive after 2 years of Seniority
Active Ageing Incentive
Study / Exam Leave
Sports and Cultural Leave
Sponsorship for Training
Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

MAPFRE MSV Life

Applications Support Analyst

Summary

This role demands a customer focused individual that has proven experience of understanding and empathizing with user needs whilst ensuring alignment with business objectives and displaying knowledge in Change Management, IT implementation services, customer care and overall good generic IT skills. Required skills include Business Analysis, Incident Handling, Problem Solving Techniques, Oracle & MS SQL, Statistical Report Development and development of Digital Forms with associated Workflows. Excellent command of both spoken and written English is necessary.

Main Tasks

Forming part of a dynamic team responsible for supporting and maintaining our various core and non-core business IT solutions in extensive use by our Regional Offices, our back-office personnel and our extensive extended network across Malta and Gozo.
Demonstrate flexibility and agility in managing multiple tasks and Partners within a demanding environment whilst fostering a positive and collaborative team environment and demonstrating a strong work ethic.
Constant co-ordination with our Service Desk to manage and resolve all raised tickets to the required Service Level Agreements.
Liaise with our Corporate Technology Division in Madrid and all our other Partners (local and abroad) for deliveries related to our Core Systems and other operational applications, ensuring smooth functionality and performance.
Use of established problem-solving techniques and processes to address issues raised by our users and customers.
Co-ordinate Change Requests to ensure Production systems deployments are properly planned, controlled, and managed.
Implement Releases in our various environments through the use of DevOps tools and processes.
Utilize strong analytical skills to address complex issues efficiently through collaboration with various stakeholders including users, suppliers, and developers to address complex issues and implement effective solutions.
Co-ordinate with IT Business Analysts to ensure there are clear and updated Technical Roadmaps for each application.
Use of corporate Service Management tools such as HPSM for management of tickets and changes.
Be aware of Support and Maintenance budgets.
Maintain and improve customer and user relations by holding regular reviews with key stakeholders providing the necessary statistics and highlighting improvement areas.
Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases. Sound knowledge of Oracle and MS SQL databases, and a strong understanding of basic coding flows as to allow proper troubleshooting as to allow effective communication with Developers.
Be able to construct and define use cases when required.
Create test plans/scripts to verify that requirements and specifications are met when testing deliverables.

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Anti-Money Laundering Executive

Duties and Responsabilities:

Contributing to the design, implementation and maintenance of the Company’s AML/CFT programme
Supporting and assisting in the customer acceptance process, including onboarding and subsequent reviews
Assisting with customer screening processes
Carrying our risk assessments (CRA, JRA) and customer profiling
Assisting with the ongoing monitoring process
Providing assistance and guidance to employees and intermediaries
Compiling statistics and internal reports for senior management
Assisting with operational projects and initiatives
Assisting the MLRO and Deputy MLRO, as necessary

Education, Qualification & Certification:

Minimum of first degree in a related discipline or equivalent professional qualification
Ideally possess a relevant AML/CFT qualification and/ or appropriate training

Technical Knowledge & Skills:

Knowledge of AML/CFT legislative provisions
A minimum of two years’ experience within the financial crime compliance field
Meticulous, with excellent organisational skills and attention to detail
Competency with MS Office, and preferably other AML related management/ software tools
Ability to multi-task under tight deadlines
Strong team player

Languages:

Maltese: Level: Excellent
English: Level: Excellent
Spanish: Level: Any level is considered an asset

Benefits

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Junior Investments Executive

The successful candidate will join an established team of experienced investment professionals; directly involved in the day to day investment management functions, the administration of investment portfolios following investment guidelines, risk profile and investment objectives. This is a varied role and the selected candidate may be required to assist in duties such as on the:

Duties and Responsabilities:

Preparation of weekly, monthly, quarterly and annual reports
Regulatory reporting
Coordinating with Fund Managers and Custodians
Coordinating with the Back Office
Developing and maintaining management tools
Monitoring of exposures and risks within the portfolios

Education, Qualification & Certification:

The ideal candidate will be a fresh graduate in Banking and Finance or equivalent, keen to learn and progress within a leading company.

Technical Knowledge & Skills:

The candidate will be a diligent and detail oriented individual who does not necessarily have a previous job experience but can demonstrate:

Excellent Communication and organizational skills
Being a good team player
Hands on experience of Microsoft Office
Ability and initiative to handle increasing responsibility over time.

Languages:

Maltese: Level: Excellent
English: Level: Excellent
Spanish: Level: Any level is considered an asset

Benefits

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales and Customer Representative - Floriana Regional Office

Main Tasks:

· Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
· Updating and amending client details as and when appropriate
· Providing product information to clients and responding to their queries.
· Promoting new products
· Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
· Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
· Handling all calls and electronic mails from MSV life clients.
· Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
· Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
· Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
· Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Requirements:

· Knowledge of Microsoft Office Tools/Applications;
· Negotiation Skills;
· Strong Communication Skills – verbal and written;
· Strong Analytical Skills;
· Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
· Ability to work independently with minimal guidance and part of a team.
· Team Player.

Languages:

· Maltese: Level: Excellent
· English: Level: Excellent
· Spanish: Level: Any level is considered an asset

Benefits

Those interested are kindly requested to send the C.V. to hrmalta@middlesea.com

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Middlesea Assist

Call Centre Agent

Middlesea Assist Ltd in Malta is looking to recruit a Call Centre Agent to join their team on a full-time basis. The role is on a shift basis (we are open 24/7) and has a key role in the day-to-day operation. The main duty of the Call Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Answer and handle incoming calls for assistance services;
Correspond with foreign and local third parties by email;
Identify, research, and resolve customer queries using applicable software;
Document all call information according to standard operating procedures;
Complete call logs and reports;
Other call centre-related duties as assigned.

Qualifications and Skills:

Proficient in relevant computer applications including the ability to learn and navigate new software;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills;
Ability to handle the stressful situation appropriately;
Ability to effectively manage multiple priorities and work in a dynamic environment;
Speak and write fluent Maltese and English;
Knowledge of basic home installation (would be considered an asset);
Experience in a call centre environment (would be considered an asset);
Knowledge of customer service practices and principles (would be considered an asset).

Middlesea Assist Ltd:
Established in 2012, Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on roadside, home and medical assistance both locally and worldwide.

Interested applicants are kindly requested to send their C.V. together with their motivational letter on recruitment.mt@mapfre.com

Tow-Truck Driver

A Tow-Truck Driver at Middlesea Assist is the company’s forefront and therefore is considered as an essential role and regarded highly. At Middlesea Assist, Drivers:

Are paid a very attractive base salary,
Are paid a monthly production bonus,
Are paid an annual variable salary over and above the base salary,
Are covered by both a health and a personal accident insurance,
Are paid an allowance for driving a scooter,
Are not required to work during nights,
Are refunded for CPC courses,
Are not always required to pay accidents and tickets (T&C apply),
Work on-call hours at a very attractive rate.

Required

C1+E – Trucks between 3.5T and 7.5T with heavy trailer

Requirements:

A – Motorcycle license
Basic command of spoken and written Maltese & English
Basic use of smart devices (smartphone & tablet)
Experience in handling vans and lorries, preferably with trailers
A clean police conduct

Bee Insurance Management

Systems Analyst

The position falls part of the Company’s IT Area, particularly in the Digital Unit.

Job Responsibilities and Duties:

Understand the business and collects the information required in order to assist users in identifying the best technological solution;
Lead business requirements initiatives, functional and non-functional, and prepare the documentation required to implement IT projects;
Understand IT systems to guide users to design and implement solutions aligned and/or complementary with the IT system;
Design and configure IT solutions to respond to changes in existing or new systems;
Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
Be able to define and validate prototypes featuring IT system changes and new requirements as needed;
Be able to construct and define use cases;
Create test plans to verify that requirements and specifications are met;
Specify functional test cases;
Carry out testing;
Participate in the process of estimating and planning IT projects;
Be able to understand and model business processes;
Implement best practices for scalability, supportability, ease of maintenance, and system performance

Requirements

Three to five years of Information Systems & Systems Analysis experience required.
Business Process Reengineering experience is considered an asset
A high level of technical expertise and broad knowledge of hardware, software, and programming
Knowledge of PL/SQL, VB.NET, and Java would be an asset
Experience in Insurance Industry would be highly desirable and considered an asset
Excellent verbal and written communication skills.
Excellent interpersonal skills with a proven ability to collaborate with a team.
Excellent analytical and problem-solving skills.
Extensive knowledge of computer systems and programming.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Proficient with or able to quickly learn systems and software used by the organization.
Be able to travel.

Academic Requirements and Professional Certifications

Bachelor’s degree in Computer Science or related field required
Master’s Degree in Computer Science and/or a Business related field is considered an asset.
Project Management Certification: Prince 2, PMP and/or Agile (Scrum Master) considered an asset.
Information Technology Infrastructure Library (ITIL) considered an asset

Languages

English level B2 (Written and spoken).
Spanish language is considered an asset

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Senior Software Engineer

The Senior Software Engineer is primarily responsible for the analysis, design, development, testing, support and maintenance of software solutions.

Job Responsibilities and Duties:

Train and mentor internal resources assigned to the programme and projects plus third parties / vendors for the flawless execution of projects
Participate in the process for estimating and planning IT projects
Assist in business requirements initiatives, functional and non-functional, and prepare the documentation required to implement IT projects
Design and configure IT solutions to respond to changes in existing or new systems
Produce specifications and determine operational feasibility
Develop software solutions in accordance with agreed user requirements
Integrate software components into a fully functional system
Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
Be able to define and validate prototypes featuring IT system changes and new requirements as needed
Create and execute test plans to verify that requirements and specifications are met
Assist in the implementation of a certified software solution
Liaise and coordinate with other key players, including external partners, architects and business stakeholders

Academic and Other Requirement

An IT related degree or higher
A minimum of five years’ experience in a similar role
Excellent software and database development skills
Excellent communication skills – verbal and written
Excellent command of the English language (Spanish will be considered an asset)
Client oriented
Excellent in negotiation skills
Be able to prioritize work in accordance with the exigencies of the company
Be able to build strong and lasting relationships with end-users, partners and providers of services
Good knowledge and/or certification in typical software development methodologies – waterfall, agile etc.
IT technical knowledge in the basic principles of software engineering and SQL
Knowledge and expertise in MAPFRE’s corporate solution TRON/NEWTRON would be considered an asset

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com