Several Middlesea Group members of staff recently attended a customised customer care course - Achieving Excellence in Customer Service using Neuro-Linguistic Programming (NLP).

Using NLP training methodology, the personal development course aimed to help delegates understand customers’ needs and to motivate themselves and others. It also had the rationale of understanding customer service, service attributes and components, NLP questioning techniques to better define customers’ requirements, active listening skills and handling complaints.

The course provided an overview of customer relationship management using NLP interpersonal skills such as understanding the power of thinking and the unconscious mind, positive thinking, rapport, body language and communication styles, among others.

Speaking about the course, a member of staff said: “It helped me improve tremendously. It has helped me handle situations. Personally, I have achieved a lot. I would recommend it to anyone.”

Another member of staff said that the course was very useful and helped her to be more patient and to adopt a more positive outlook.

A service organisation, Middlesea Group places customer service quality at the forefront of its priorities. Continuous training and human resource development is offered by the Company to its staff as part of its commitment to provide its customers with a professional service.

Middlesea Group is comprised of Middlesea Insurance p.l.c., Middlesea Valletta Life Assurance Company Ltd, International Insurance Management Services Ltd, Growth Investments Ltd, Malta International Training Centre and Progress Assicurazioni S.p.A. which are licensed by their respective authorities.

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